Refund Policy
The products purchased from Direct Promotionals are customized; therefore, we can not offer a refund. If the product has a manufacturing defect, we can replace the product. For any other issue independent of our sites, discounts are not generally provided. However, if you feel as though you are warranted a refund, we can review your order and consider your request. You may call our Customer Service Department at 855-762-4638.
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